WEBSITE
This web site is owned and operated by The Craft Works Whisky Company Pty and will be referred to as “we” in this Terms of Use policy. By using this site, you agree to the Terms of Use Policy of this web site (“the web site”), which is set out on this web site page.
This online merchant is in Australia.
When using this web site, you agree to be legally bound by these terms and conditions as they may be modified and posted to our web site from time to time. Without prejudice to the above, by using or accessing our website, you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to our website. If you do not wish to be bound by these terms and conditions, then you may not use our website.
You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your personal information, please read our privacy policy on this website.
The contents of our web site are protected by international copyright laws and other intellectual property rights. We, or other third-party licensors, are the owner of these rights. All product and company names and logos mentioned in our web site are the trademarks, service marks or trading names of their respective owners. including us. You may download material from our web site for the sole purpose of using it as an information resource however, you may not modify, copy, reproduce, republish without our prior consent.
We will try to make our web site available but cannot guarantee that our web site will operate continuously or without interruptions or be error free and can accept no liability for its unavailability.
We reserve the right to alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated, any new features including new content and/or the sale of new products and/or the release of new software tools or resources shall be subject to these terms and conditions.
Unless otherwise specified the materials published on our web site are presented solely for your private, personal and non-commercial use. We have used our reasonable endeavours to ensure that our web site complies with Australian law. However, we make no representations that the materials on our web site are appropriate or available for use in locations outside of Australia.
We make no representations whatsoever about any other web sites which you may access through our web site or which may link to our web site. When you access any other web site you understand that it is independent from us and that we have no control over the content or availability of that web site. In addition, a link to any other site does not mean that we endorse or accept any responsibility for the content, or the use of, such a web site and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web or resource.
PRIVACY
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention we will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.
PRODUCTS
We make no warranties, express or implied that making the Products available in any particular jurisdiction outside of Australia is permitted under any applicable non-Australian laws or regulations. You accept that if you are resident outside of Australia, you must satisfy yourself that you are lawfully able to purchase the Products. We accept no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside of Australia or who are nominees of or trustees for citizens, residents or nationals of other countries.
DELIVERIES AND RETURNS
All internet orders are dispatched via Australia Post Receipted Mail or courier service of our choosing.
For delivery we suggest approximately 5 business days.
If customers are sending goods to their place of work, it is helpful if they include the business name.
We want you to be 100% happy with your order and it is our aim to ensure that all products supplied to all customers arrive in perfect condition. If you have received your order and are unhappy with any of the products ordered, we will happily exchange the products provided that you inform us of your intention to return the products within seven working days from the date of your order being delivered. However, we will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective.
If your purchase incurred a delivery fee, we will also cover the cost of delivery for the return.
